REMCAN - Case study

REMCAN Projects

REMCAN is a rapidly growing, national railway service provider with headquarters in Langley BC. They approached KILO at the beginning of 2020 to convert their current classroom content to an online format. Up until that time, they were spending over a half a million dollars every year to get their staff into classrooms for training across the country. They wanted a more cost-effective approach to training, and wanted staff to be able to complete some of the theoretical training in a self-paced manner. An eLearning/classroom blended approach started off as a “nice-to-have” for their 2020 corporate goals, but soon came as an absolute necessity with the onset of COVID.  

The Challenge

January 2020 KILO did a complete analysis of current training requirements and uncovered these business challenges:

  • Up to 500 employees needed to be trained and were spread across the country

  • Some training is mandatory under safety regulations – staff need to be compliant in certain areas (needed a passing grade to be compliant)

  • There was a tight timeline to get all of the courses done, as they were expecting a merger in a few months and would have to train 100+ new people

  • There was a variety of courses required – both technical and soft skills

  • Users and administration staff were (admittedly) not technically savvy, and were not interested in complex technical solutions

  • Content was in a variety of formats – PowerPoint, Excel, Word and were sometimes incomplete

  • Some classroom content needed to be rewritten in an eLearning format

  • REMCAN wanted new courses that had no existing content

  • Users were most likely to do eLearning on a mobile device

  • There is often an influx of new hires yearly

The Solution

KILO then:

  • Researched a variety of LMSs based on REMCAN’s requirements 

  • Recommended Articulate Rise based on ease of use and simple interface, mobile capabilities, and meeting all of REMCAN’s other requirements

  • Supported and trained REMCAN staff on Rise

  • Created a training manual and reference guides

  • Managed the entire course development and LMS implementation process 

KILO worked with REMCAN to:

  • Implement Rise as their LMS

  • Communicate to REMCAN staff the changes to training approach

  • Create 30 new courses and upload to Rise

  • Run reports in Rise

  • Create an explainer video for new hires

The Results

REMCAN now has:

  • A user-friendly LMS that the administration team can troubleshoot on their own when issues arise

  • The ability to run real-time reports on courses and participants

  • Staff that are adapting to the new way of training at REMCAN

  • Staff that are now compliant in certain safety areas 

  • Staff that are well-trained and tested on safety principles before they get into a classroom, where they are taught hands-on practices

  • A robust new hire package for their next acquisition or merger

  • Over 30 courses that are currently being taken by 200+ participants, mostly on their mobile devices

  • A library of courses that were delivered on time, and under budget

Screens

“We are a fast-paced rapidly growing Company with employees spread out across Canada. We pride ourselves for our training and safety but geography and cost are always working against us. Fortunately, KILO helped solve that problem. KILO came in with excellent ideas and brought us to a place where we are leading our industry in training and employee education. KILO eLearning studio helped us to decide what we needed and helped us to implement a Learning Management System (Articulate Rise). We now have 30 courses online and our employees are engaged in their learning paths for career development.”
— John Pare - Assistant Vice President Safety & Human Resources